Terms and Conditions
DISCOUNTS AND SPECIAL OFFERS
Everyone loves a good sale and here at Have You Met Charlie?, we love to treat you to a discount code or two every now and then.
There are a few conditions* that apply to discount codes and special offers that you can read up about here:
*Discount codes exclude the purchase of:
- Gift Cards
- Custom Orders
- Wholesale Orders
Standard shipping rates still apply to discount codes.
*The Have You Met Charlie? Welcome Discount Code cannot be applied to sale products or special collection Gift Boxes.
RETURNS AND EXCHANGES
Due to the ongoing nature of the COVID-19 pandemic, we will continue to assess our Return and Exchange Policy. Returns and Exchanges will be assessed on a case by case basis to ensure both parties’ legal responsibilities are fairly explored and taken into account.
We thank you for your ongoing patience and understanding during this time.
Exchanges
If you simply change your mind on your purchase within 14 days of purchase, we will happily exchange your item with another product of equal or greater value. However, the following conditions apply:
- Receipt must be provided for an exchange
- You will be required to pay for return postage if posted for return, and redelivery if a new item is required to be delivered to you
No exchanges can be made on:
- Earrings
- Food products
- Gift cards
- Body products
- Fragrances
- Used products
- Products without existing tags and packaging in place
- Sale items
Refunds
We do not offer refunds unless an item is proven to be faulty or the product is not true to its description.
The majority of our products are handmade and each product often varies from one another. This is one of the reasons as to why we love and are so passionate about stocking the work from designers/makers as you are truly getting a one of a kind piece.
We deal directly with our sellers and if you are unhappy with an item, we will work together to ensure the problem is resolved.
If your item is deemed faulty, please contact us and send us a photo of the product within 5 days of receiving your order to hello@haveyoumetcharlie.com for our assessment.
If your product is proven to be faulty (we really hope this is never the case!), we will have you return the item to one of our stores or post the item back to us if you are not in Adelaide with your proof of purchase. If you are not based in Adelaide, postage will be paid by Have You Met Charlie?
After you have returned the item with your proof of purchase, you have the choice of receiving a refund or exchanging the item to its equivalent value.
Have You Met Charlie? will not exchange or refund an item that has been damaged after purchase from misuse, accident or alteration.
Changes to Shipping and Returns Policy
Have You Met Charlie? reserves the right to modify this policy at any given time. Any changes to our policy will be posted to this page only. We recommended that you check this page before each purchase you make.
OTHER INFORMATION
Pricing
Have You Met Charlie? prices are all in AUD and include Goods and Services Tax (GST) where applicable. Prices on our website are subject to change without further notice.
Advertised Goods/Appearance Representation
Have You Met Charlie? will display items in the clearest possible way and provide as much description to ensure that you have detailed information about the item you are purchasing.
Please keep in mind, however, that you are viewing the item on a device (i.e. computer or phone) and the appearance of some items may vary slightly or significantly.
Have You Met Charlie? cannot accept responsibility or liability for any loss resulting from reliance upon information or images displayed on this website.
Afterpay
Due to high transaction fees, the minimum spend to use Afterpay is $75.
Afterpay purchases require four equal fortnightly payments. Your order will be shipped after you have made the first instalment.
You are legally required to pay the remaining instalments every two weeks.
Afterpay purchases are non-refundable and exchanges or returns of sales through Afterpay will have the Afterpay fees deducted from the amount available in credit.
Refer to Afterpay's Terms & Conditions for further information.
