Terms and Conditions

DISCOUNTS AND SPECIAL OFFERS

Everyone loves a good sale, and we love to share a discount code or two with you every now and then. Yay! There are a few conditions* that apply to our codes which you can read up about here:

*Discount codes exclude Gift Cards, or services such as Custom, Wholesale, or Events. Standard shipping rates still apply.

RETURNS AND EXCHANGES
Within 14 days of purchase , if you simply change your mind we will happily
-   Exchange with another product of equal or higher value
-   Receipt must be provided for exhange or return  
-   You will be required to pay for return postage if posted for return

No exchanges can be made on
Earrings
Food products
Underwear
Gift Cards
Body Products
Fragrances
Used products without existing tags and packaging in place
Sale items

We do not offer refunds unless an item is faulty or the product is not true to its description.
The majority of our products are handmade and each product may vary to the last. This is one of the reasons we love stocking work from designers/makers as you are truly getting a one of a kind piece. We deal direct with our sellers and if you are unhappy with an item we will work together to make sure the problem is resolved.

If your item is faulty please send us a photo of the product within 5 days of receiving your order to hello@haveyoumetcharlie.com for our assessment.
If your product is found to be faulty (and we really hope you never receive a faulty item from us!) then we will have you post the item back to us with your proof of purchase. You have the choice of receiving a refund or replacing the item to its equivalent value.

Have You Met Charlie? will not exchange or refund an item that has been
damaged after purchase from misuse, accident or alteration.
Changes to Shipping and Returns Policy
Have You Met Charlie? reserves the right to modify this policy at any time. Any changes will be posted to this page only. It is recommended that you check this page for each purchase you make.
 
OTHER INFORMATION

Pricing
Have You Met Charlie? prices are all in AUD and include Good and Services Tax ("GST") where applicable. Prices on our website are subject to change without further notice.

Advertised Goods /Colour Representation
Have You Met Charlie? will display items in the clearest manner possible and provide as much description as possible to ensure you have detailed information about the item you are purchasing. Please keep in mind however that you are viewing the item via a computer screen and some colours may vary slightly.
However Have You Met Charlie? cannot accept responsibility or liability for loss resulting from reliance upon information or images displayed on this website.
Afterpay
Minimum $35 spend.
4 equal payments. Every two weeks.

Pay for your order in four equal fortnightly payments. Your order will be shipped now. No interest, no additional fees, when you pay on time.

Afterpay purchased are non refundable, and exchanges or returns of sales through Afterpay will have the Afterpay fees deducted from the amount available in credit.

Refer to Afterpay for further terms and conditions.